Q. I HAVE NEVER RENTED A FUNJUMP OR A CONCESSION, IS IT COMPLICATED ?
A.ADULT SUPERVISION IS REQUIRED FOR ANY RENTAL ITEM, WITH THAT SAID, FUN JUMPS AND CONCESSIONS ARE VERY EASY TO USE. ONE OF OUR COURTEOUS TEAM MEMBERS WILL INSTRUCT YOU ON THE SAFE OPERATION OF ALL EQUIPMENT AND WE ALWAYS ENCOURAGE QUESTIONS .
A.ADULT SUPERVISION IS REQUIRED FOR ANY RENTAL ITEM, WITH THAT SAID, FUN JUMPS AND CONCESSIONS ARE VERY EASY TO USE. ONE OF OUR COURTEOUS TEAM MEMBERS WILL INSTRUCT YOU ON THE SAFE OPERATION OF ALL EQUIPMENT AND WE ALWAYS ENCOURAGE QUESTIONS .
Q. IS THERE A DEPOSIT REQUIRED TO RESERVE MY FUNJUMP?
A. NO WE DO NOT REQUIRE A DEPOSIT, BUT JUST LIKE RENTING A HOTEL ROOM OR RENTAL CAR, WE DO REQUIRE YOU TO RESERVE YOUR FUNJUMP WITH A MAJOR CREDIT CARD OR AN ATM/DEBIT CARD THAT HAS A VISA OR MASTERCARD LOGO.
Q. IS THERE A FEE TO USE MY CREDIT CARD?
A. A SMALL $1.25 PROCESSING FEE WILL BE ADDED TO EVERY CREDIT CARD ORDER. FEE IS WAIVED FOR CASH PAYING CUSTOMERS
A. A SMALL $1.25 PROCESSING FEE WILL BE ADDED TO EVERY CREDIT CARD ORDER. FEE IS WAIVED FOR CASH PAYING CUSTOMERS
Q. WHAT IF I DECIDE TO CANCEL MY RESERVATION?
A.IF YOU DECIDE TO CANCEL WE WILL CHARGE A $35.00 CANCELLATION FEE DIRECTLY TO THE CREDIT CARD USED WHEN YOU RESERVED. A 7 DAY NOTICE OF CANCELLATION WILL BE REQUIRED TO AVOID THIS FEE.
Q. WHAT IS REQUIRED OF ME AS A CUSTOMER, TO ENSURE DELIVERY OF MY FUNJUMP?
A. YOU SHOULD HAVE A CLEAR OPEN PATH FOR THE DRIVER TO GET TO THE AREA WHERE THE EQUIPMENT IS TO BE SETUP (MINIMUM 3 FT CLEARANCE). DOGS MUST BE IN A SECURED AREA, AWAY FROM THE EQUIPMENT. ALL DOG FECES MUST BE PICKED UP, SO THAT THE AREA IS CLEAN FOR THE DRIVER AND EQUIPMENT.
A. YOU SHOULD HAVE A CLEAR OPEN PATH FOR THE DRIVER TO GET TO THE AREA WHERE THE EQUIPMENT IS TO BE SETUP (MINIMUM 3 FT CLEARANCE). DOGS MUST BE IN A SECURED AREA, AWAY FROM THE EQUIPMENT. ALL DOG FECES MUST BE PICKED UP, SO THAT THE AREA IS CLEAN FOR THE DRIVER AND EQUIPMENT.
Q. IF I HAVE A PROBLEM DURING MY PARTY WILL SOMEONE BE AVAILABLE TO HELP ME?
A. ABSOLUTELY, WE HAVE IT ARRANGED SO THAT OUR WAREHOUSE SUPERVISOR IS ON-CALL JUST FOR THIS SORT OF THING. SIMPLY DIAL OUR NUMBER AND WE WILL PUT YOU IN TOUCH WITH OUR CUSTOMER CARE SPECIALIST. HE WILL HELP YOU TROUBLESHOOT YOUR PROBLEM AND IF THAT DOESN’T SOLVE IT HE WILL DRIVE OUT TO FIX IT ON THE SPOT HIMSELF.
A. ABSOLUTELY, WE HAVE IT ARRANGED SO THAT OUR WAREHOUSE SUPERVISOR IS ON-CALL JUST FOR THIS SORT OF THING. SIMPLY DIAL OUR NUMBER AND WE WILL PUT YOU IN TOUCH WITH OUR CUSTOMER CARE SPECIALIST. HE WILL HELP YOU TROUBLESHOOT YOUR PROBLEM AND IF THAT DOESN’T SOLVE IT HE WILL DRIVE OUT TO FIX IT ON THE SPOT HIMSELF.
Q. WHAT IF I ONLY NEED TABLES AND CHAIRS FOR MY PARTY?
A. WE HAVE TWO OPTIONS, SINCE OUR MINIMUM ORDER IS $85.OO (WHICH IS USUALLY MET WITH A STANDARD FUNJUMP ORDER) >WE CAN DELIVERY JUST TABLES/CHAIRS TO YOU FOR A $35 DELIVERY CHARGE AS LONG AS YOU ARE NOT MORE THAN 10 MILES AWAY FROM OUR WAREHOUSE. WE ALSO WELCOME YOU TO PICK UP YOUR ITEMS TO AVOID THE DELIVERY FEE. ( A PICK-UP TRUCK IS HIGHLY RECOMMENDED)
Q. ARE FUNJUMPS SAFE?
A. IN ORDER TO KEEP YOUR CHILDREN AS SAFE AS POSSIBLE, WE REQUIRE THAT ADULT SUPERVISION IS PRESENT AT ALL TIMES, DURING THE USE OF ANY FUNJUMP. ADULTS ARE TO ENSURE THAT CHILDREN REFRAIN FROM HANGING ON THE NETTING, DOING FLIPS AND USING HARD TOYS (CARS, SWORDS, BASEBALLS, ACTION FIGURES, ETC…)
A. IN ORDER TO KEEP YOUR CHILDREN AS SAFE AS POSSIBLE, WE REQUIRE THAT ADULT SUPERVISION IS PRESENT AT ALL TIMES, DURING THE USE OF ANY FUNJUMP. ADULTS ARE TO ENSURE THAT CHILDREN REFRAIN FROM HANGING ON THE NETTING, DOING FLIPS AND USING HARD TOYS (CARS, SWORDS, BASEBALLS, ACTION FIGURES, ETC…)
Q. I HEARD SOME JUMPERS HAVE BEEN FOUND CONTAINING LEAD, IS THIS TRUE?
A. SCARY BUT TRUE, A LOS ANGELES NEWS STATION HAD A STORY ABOUT LEAD BEING FOUND IN JUMPER VINYL MANUFACTURED IN CHINA. OUR FUNJUMPS HAVE BEEN TESTED, AND VERIFIED SAFE AND MANUFACTURED LOCALLY IN UNITED STATES USING LEAD-SAFE VINYL WITH LEVELS EITHER NON-EXISTENT OR FAR BELOW THE FEDERAL LIMIT OF 90PPM/300PPM.
A. SCARY BUT TRUE, A LOS ANGELES NEWS STATION HAD A STORY ABOUT LEAD BEING FOUND IN JUMPER VINYL MANUFACTURED IN CHINA. OUR FUNJUMPS HAVE BEEN TESTED, AND VERIFIED SAFE AND MANUFACTURED LOCALLY IN UNITED STATES USING LEAD-SAFE VINYL WITH LEVELS EITHER NON-EXISTENT OR FAR BELOW THE FEDERAL LIMIT OF 90PPM/300PPM.
Q. IS ELECTRICITY REQUIRED TO POWER MY FUNJUMP?
A. YES, WE WILL REQUIRE A STANDARD 110 V OUTLET IN ORDER TO POWER YOUR FUN JUMP. FUN JUMPS CAN BE PLACED UP TO 100 FT FROM AN ELECTRICAL POWER SOURCE. IF NEEDED WE CAN PROVIDE GAS POWERED GENERATORS AT AN ADDITIONAL CHARGE.
A. YES, WE WILL REQUIRE A STANDARD 110 V OUTLET IN ORDER TO POWER YOUR FUN JUMP. FUN JUMPS CAN BE PLACED UP TO 100 FT FROM AN ELECTRICAL POWER SOURCE. IF NEEDED WE CAN PROVIDE GAS POWERED GENERATORS AT AN ADDITIONAL CHARGE.
Q. HOW MUCH ROOM DO I NEED TO SET UP MY FUNJUMP ?
A. OUR FUNJUMPS COME IN A VARIETY OF SIZES. A STANDARD FUN JUMP WILL REQUIRE 15X15 FEET. COMBOSLIDES REQUIRE 30X17FT CLEARANCE . CALL US @ 951 600-8011 WITH ANY QUESTIONS REGARDING YOUR ORDER.
Q. CAN I PUT THE FUNJUMP IN THE STREET FOR A BLOCK PARTY?
A. WE HAVE SETUP MANY FUNJUMPS ON THE STREET (CUL-DE-SAC) FOR THIS TYPE OF OCCASION, HOWEVER WE SUGGEST THAT YOU CHECK WITH YOUR CITY FOR CURRENT ORDINANCES AND CHECK TO MAKE SURE YOUR NEIGHBORS ARE OK WITH HAVING THEIR PARKING/DRIVEWAY BLOCKED OFF.
Q.WHAT TYPE OF SURFACE IS NECESSARY FOR A FUNJUMP ?
A. THE BEST SURFACE IS A FLAT LEVEL ONE, WE CAN WORK WITH A SLOPE AS LONG AS IT IS NOT STEEPER THAT A >STANDARD DRIVEWAY. GRASS (HEALTHY NOT DRY), CONCRETE OR ASPHALT ARE THE RECOMMENDED GROUND COVERING. WE WILL SET UP ON DRY DIRT SURFACES FOR AN EXTRA CLEAN UP CHARGE. A WET MUDDY OR ROCKY SURFACE ARE NOT ACCEPTABLE.
Q. WHAT IF IT RAINS ON THE DAY OF MY PARTY?
A. WE WILL CONTACT YOU THE DAY OF YOUR PARTY AND USING THE INTERNET FORECAST, WE WILL HELP YOU DECIDE WHETHER TO PROCEED OR NOT. A REFUND IS OFFERED TO ALL OF OUR CUSTOMERS WHO DECIDE TO CANCEL DUE TO THE RAINY WEATHER. KEEP IN MIND THAT WE STILL REQUIRE A 7 DAY CANCELLATION NOTICE IN ORDER TO WAIVE THE $35.00 CANCELLATION FEE.